Terms of service

Mode of Payment

You can pay online securely via credit card, debit card, UPI, eWallets or net banking. Cash on delivery is also available. The option will be available in the ‘Cart’ or ‘Checkout’ page. In case of online payment, once the funds are successfully received, we will dispatch your order.

Time Of Delivery

Most orders will be shipped between 24-48 hours from receiving the order.

How do I track the delivery status?

Once your order is shipped, you will receive a message with the tracking ID provided by the courier partner. You will also be provided with a link to track you package.

Delivery policy

Please note that each shipment of items in an order requires an adult’s presence upon delivery. If there is any change in the delivery address, please contact us.

Do I have to receive the parcel personally, or can someone else sign for it?

People in your household can receive the parcel but they will be asked for some validation of identification like name and relation. For COD orders please ensure you LEAVE CASH with house members.

It’s a prepaid order but the delivery agent has asked for cash on delivery.

In case of prepaid orders, you DO NOT need to pay any cash to the delivery agent. Kikibix will not be liable for any refund in such a case.

If such an incident happens please inform us by writing to us at customercare@milanza.co.in.

Warranty on products

As this is a food item, warranty is not applicable on these products.