Refund And Shipping Policy

1. Billing and Shipping Policy

Mode of Payment

You can pay online securely via credit card, debit card, UPI, eWallets, or net banking. Cash on delivery is also available. The option will be available on the ‘Cart’ or ‘Checkout’ page. In the case of online payment, once the funds are successfully received, we will dispatch your order.

Time Of Delivery

Most orders will be shipped between 24-48 hours from receiving the order.

How do I track the delivery status?

Once your order is shipped, you will receive a message with the tracking ID provided by the courier partner. You will also be provided with a link to track your package.

Delivery policy

Please note that each shipment of items in an order requires an adult’s presence upon delivery. If there is any change in the delivery address, please contact us.

Do I have to receive the parcel personally, or can someone else sign for it?

People in your household can receive the parcel but they will be asked for some validation of identification like name and relation. For COD orders please ensure you LEAVE CASH with house members.

It’s a prepaid order but the delivery agent has asked for cash on delivery.

In the case of prepaid orders, you DO NOT need to pay any cash to the delivery agent. Milanza will not be liable for any refund in such a case.

If such an incident happens please inform us by writing to us at customercare@milanza.co.in.

Warranty on products

As this is a food item, a warranty is not applicable to these products.

I have received a DAMAGED parcel, what shall I do?

In case you have received a damaged parcel/product please SHARE IMAGES of the box/product WITHIN 24 HOURS of receiving the delivery, by writing to us at customercare@milanza.co.in

Beyond 24 hours, Milanza will not be liable for any refund in such a case.

MISSING product in my parcel, what shall I do?

In case you have received a package with a missing product, SHARE IMAGES  of the box and inform us WITHIN 24 HOURS of receiving the delivery, by writing to us at customercare@milanza.co.in.

Beyond 24 hours, Milanza will not be liable for any refund in such a case.



2. Returns and Replacement Policy

Do we offer returns?

At the moment, we do not offer or take returns.

We will replace your product with an exact fresh one, in the unlikely event of a damaged, defective or different item being delivered to you.

This will be initiated only if we are informed regarding the same WITHIN 24 HOURS of delivery. Write to us at customercare@milanza.co.in.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.

How can I replace a product ordered from Milanza?

To replace a product purchased on Milanza, please write to us at customercare@milanza.co.in. Please tell us the reason for your replacement. We will replace your product with an exact fresh pack.

Limits of replacement

You can replace any product bought from Milanza before the product is opened and used and the packaging is not thrown.

This should be done within 24 hours from the date of delivery. We do not accept returns. If the product is used or packaging is thrown, it will not be accepted for replacement.

How and when will I get my replacement?

We will initiate the replacement process alongside receiving the details of the damaged/missing items. The replacement item will be shipped to you.

Can I get a refund?

We do not offer refunds for any product.

In case of any damage/missing item, we will send a fresh pack of the same item to you, once we receive your email regarding the item.

Cancellations Policy

You may cancel your order before your order has shipped by contacting us, you will receive a full refund if canceled prior to shipping.

Disclaimer:

Since all our products are handmade, the shape, size & color of the products may vary. Some amount of breakage is expected while shipping. Due to temperature variations in shipping, chocolate may bloom. Please be ensured that it doesn’t compromise the quality of the product & it’s perfectly safe to consume.